Privacy Policy
How your personal information is used by Mobile Protection UK
When you place an order with Mobile Protection UK, we need to collect certain information to be able to process your order. This information will form part of a permanent record of your dealings with Mobile Protection UK.
When you contact us, we may ask for certain information to be able to check this record and answer your questions quickly and accurately. When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care.
We will keep your personal details, given to us by you or others during your relationship with us. These include:
- Details you give us during conversations with you on the telephone.
- Details you give us so that we can provide you with goods and services.
- Details we receive from credit reference and fraud detection agencies.
You agree that we may use and update this centrally held information:
- For credit and credit related services and to manage your accounts.
- To provide you with other services.
- To identify other products and services that may be suitable for you.
- To recover debts.
- To prevent and detect fraud.
- To update our records about you.
- To prevent money laundering.
- To check your identity.
You agree that we may use your personal information to make a credit check on you before we provide you with any services. These searches will be recorded by the credit reference agencies. We may disclose information about how you run your accounts to the credit reference agencies. We may also use credit reference agency and fraud prevention agency records that we receive about you, people financially linked to you and others in your household to help make decisions about you and them.
We may also use your information for research and statistical analysis with the aim of improving our services. If you request it, on payment of a fee, which is currently £10, we will provide you with a copy of the personal information to which you are entitled that we hold about you.
The information we hold about you is confidential. We will only disclose it outside Mobile Protection UK when:
- You give us your consent.
- It is needed by certain reputable third parties involved in running accounts and/or providing services for you (for example, credit reference agencies who do credit checks for us).
- We or others need to investigate or prevent crime (e.g. to fraud prevention agencies).
- The law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent.
- There is a duty to the public to reveal the information.
Accurate Information
We may check what you have told us and share that information with fraud prevention agencies. It is important that you give us accurate information. If you give us false or inaccurate data and we suspect fraud we will report this to the fraud prevention agencies.
You are responsible for informing us that your personal details have changed: for example, a change of address or to your title. You confirm that you will inform us of any change to your personal information as soon as is reasonably practicable in order that we may update our records.
Monitoring
We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service.
Changes to Privacy Policy
Please note that this policy will be reviewed, and may change, from time to time. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it.
Your Consent
By using Mobile Protection UK you are consenting to this privacy policy. We may in the future change this policy, and if we do so we will post the amended policy on this website.
Decision Making
Any decision made by us in relation to the services provided to you shall be final.